Airport Ground Staff Training
Prepare for a dynamic career at the heart of airport operations. A comprehensive training that includes a practical internship for successful job placement.
Key Missions of a Ground Staff Agent
A versatile job essential to the smooth running of airport operations.
🎟️Check-in
Welcome passengers, verify their travel documents, and check in their baggage.
✈️Boarding
Manage access to the aircraft, make announcements, and assist passengers with reduced mobility.
🧳Baggage Handling
Handle baggage-related disputes (lost, damaged) and manage excess baggage.
🤝Customer Service
Inform passengers, manage difficult situations (delays, cancellations), and ensure their satisfaction.
Training Program Outline
A 5-week program combining theory, practice, and a full immersion in an airport.
Module 1: Airport Environment
Discover the airport ecosystem, regulations, and specialized industry software.
✓ IATA regulations and airport security
✓ Proficiency in Altea and Amadeus software
✓ Airline organization
2-3
Module 2: Professional Techniques
Intensive training on check-in, boarding, and baggage handling procedures.
✓ Check-in procedures and boarding pass issuance
✓ Special baggage and dispute management
✓ Communication and stress management techniques
4-5
Module 3: Airport Internship
Apply the skills learned within a partner airport for concrete professional experience.
✓ Full immersion in an airport environment
✓ Supervised by experienced professionals
✓ Continuous assessment and skills review
Career Progression
The ground staff agent position is an excellent springboard for advancing in the airport sector.
Senior Ground Staff Agent
After a few years, you gain autonomy and handle more complex situations.
Team Leader
Supervise a team of agents, organize schedules, and ensure coordination on the ground.
Station Supervisor
Manage multiple teams and become the operational referent for a part of the airport.
Training Prerequisites
The requirements to join our ground staff agent training program.
- Age: Must be at least 18 years old.
- Education: A vocational certificate level (CAP/BEP) is sufficient to apply.
- Languages: A good command of French is essential; English is a major asset.
- Qualities: Excellent interpersonal skills, stress resistance, rigor, and team spirit.
- Administrative: Clean criminal record and a valid European ID.
Join the Ground Team at the Airport
Enter a dynamic and international sector. Our training with a practical internship guarantees you a quick and successful professional integration.