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FREQUENTLY ASK QUESTIONS
Q.No.1. Are you a manufacturer?
Ans. No. We are a retailer focusing on Babies and kids. You can read our “About Us” page for more information.
Q.No.2. Are your products genuine?
Ans. Yes. All the products we carry are 100% genuine, and we are sourcing them directly from manufacturers.
Q.No.3. Can I reserve a particular item in your listings?
Ans. No. All items in our listings come in limited stocks only, so they will go out the rack as they are purchased.
Q.No.4. Do you do gift-wrapping and send the item I purchased to somewhere else as a gift?
Ans. No, we currently do not do gift-wrapping, but we assure you that our packaging is appropriate.
Q.No.5. Can I pay via wire transfer or bank deposit?
Ans. No, we ONLY accept payment via PayPal. For more information, kindly check our
“Payment Policy”
Q.No.6. How long will I wait before I receive my purchased item?
Ans. All purchased items are being dispatched within 24-hours from the time we received your payment. We will provide you the tracking number and regular shipping status. For more information, kindly check our “Shipping Policy”
Q.No.7. Can I return or exchange the item I purchased?
Ans. Yes. You can check our “Customer Service” for more information.
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