Baby Galaxy

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FREQUENTLY ASK QUESTIONS

  • Q.No.1: Are you a manufacturer?
  •     No. We are a retailer focusing on High-End Products. You can read our "About Us" page for more information.

  • Q.No.2.Are your products genuine?
  •     Yes. All the products we carry are 100% genuine, and we are sourcing them directly from manufacturers.

  • Q.No.3.Can I reserve a particular item in your listings?
  •     No. All items in our listings come in limited stocks only, so they will go out the rack as they are purchased.

  • Q.No.4.Do you do gift-wrapping and send the item I purchased to somewhere else as a gift?
  •     Yes. We do gift-wrapping and we assure you that our packaging is appropriate.
    Please ask Here for your purchase to be gift-wrapped within four hours after after having placed your order.
    Thanks a lot for your understanding.

  • Q.No.5.Can I pay via wire transfer or bank deposit?
  •     No. We ONLY accept payment via PayPal. For more information, kindly check our "Payment Policy"

  • Q.No.6.How long will I wait before I receive my purchased item?
  •     All purchased items are being dispatched within 24-hours from the time we received your payment. We will provide you the tracking number and regular shipping status. For more information, kindly check our "Shipping Policy"

  • Q.No.7.Can I return or exchange the item I purchased?
  •     Yes. You can check our "Customer Service" for more information.

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